New service request needs triage
Needs review · Today
OwnerField supervisor
Prepared for Paul Hinson · FASD 2026
A calmer operating day for Pace Water System
Pace Water System independent utility district delivering drinking-water and wastewater service to Pace. This prototype shows how a focused operating queue could help Paul Hinson's organization coordinate routine work with clearer ownership and human review.
Designed around service to field crews, operations staff, and customers.
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01
Convert service reports into routed work ordersSuggested first pilot for Pace Water System.
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02
Prioritize drainage and utility exceptions consistentlyDesigned for field crews, operations staff, and customers.
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03
Assemble recurring compliance reports with traceable sourcesDesigned for field crews, operations staff, and customers.
Today’s operating queue
Every request has a next step
Work order awaiting field assignment
Ready to assign · Next 4 hours
OwnerAsset manager
Pump or asset exception review
In progress · By tomorrow
OwnerCompliance lead
Monthly compliance packet check
Awaiting approval · This week
OwnerOperations coordinator
Workflow studio
See the handoffs before automating them
Choose a routine workflow, then advance the fictional demonstration through intake, human review, and a prepared output.
Interactive fictional example
Service-request triage
- Capture location, service type, and urgency for Pace Water SystemUses approved or fictional inputs
- Check duplicates and assign priorityRequires named human review
- Route a complete work requestUses approved or fictional inputs
Demo 1 uses fictional operational data and requires Field supervisor approval.
Interactive fictional example
Work-order routing
- Receive a validated field need for Pace Water SystemUses approved or fictional inputs
- Match skill, zone, and equipment requirementsRequires named human review
- Create a crew-ready work orderUses approved or fictional inputs
Demo 2 uses fictional operational data and requires Asset manager approval.
Interactive fictional example
Compliance-report assembly
- Collect approved operating records for Pace Water SystemUses approved or fictional inputs
- Check completeness and reporting periodsRequires named human review
- Produce a traceable draft report packetUses approved or fictional inputs
Demo 3 uses fictional operational data and requires Compliance lead approval.
Efficiency case
Small changes, measurable operations
Illustrative targets—not promises—to test against a real baseline.
Illustrative staff time returned
Estimate to validate during a pilot
Handoffs made visible
Owners and review gates shown in one queue
Target work visibility
Illustrative share of routine work with a current status
90-day pilot
Start narrow. Keep people accountable.
A low-risk path from process mapping to an evidence-based decision.
- 1
Days 1–30
Map and baseline
One request category and one operating zone - 2
Days 31–60
Run with human review
Add supervisor-approved work-order routing - 3
Days 61–90
Measure and decide
Measure response time and reporting rework